Yangon Book Shop

Privacy Policy

  2. Privacy Policy

Last updated: 6 July 2026

This Privacy Policy explains how Yangon Book Shop (“Yangon Book Shop”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website at yangonbookshop.com, our mobile application, and our physical stores in Yangon (together, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

1.1 Information you provide to us

  • Account details — your name, email address, and phone number when you register or place an order.
  • Delivery and billing information — your delivery address, township, and contact number, used to process and deliver your orders.
  • Order information — the products you purchase, order value, and order history.
  • Loyalty programme data — points earned, points redeemed, and your current balance.
  • Communications — messages, enquiries, and any attachments you send us through in-app chat, email, or social media.

1.2 Information collected automatically

  • Device and notification identifiers — a Firebase Cloud Messaging (FCM) token on Android, or a Web Push subscription on browsers, used only to deliver order updates and announcements you have opted into.
  • Technical data — IP address (retained briefly for security and fraud prevention), browser or app version, and device type.
  • Cookies and similar technologies — see Section 4.

1.3 Payment information

We do not store your card or bank account numbers. Payments are made at the point of delivery, in store, or through independent mobile-payment providers (for example WavePay or KBZPay / QR payment). We receive only confirmation that a payment has been completed — never your full payment credentials.

1.4 What we do not collect

We do not collect your precise geolocation, device contacts, camera or microphone data, biometric data, or your browsing activity on other websites.

2. How We Use Your Information

  • To process, fulfil, and deliver your orders.
  • To create and manage your account and loyalty points.
  • To communicate with you about your orders, respond to your enquiries, and send important service messages.
  • To send you news, promotions, and new-arrival updates where you have opted in — you may unsubscribe at any time.
  • To improve our Services, understand which titles are popular (in aggregate), and diagnose technical issues.
  • To protect the security and integrity of our Services and to prevent fraud or abuse.
  • To comply with applicable legal and accounting obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We share it only with trusted service providers, and only to the extent necessary to operate our Services:

  • Courier and delivery partners (for example Royal Express) — receive your name, phone number, and delivery address to complete your delivery.
  • Payment providers — process your payment. Because we never hold your card details, they are never shared by us.
  • Email service providers — deliver order confirmations and, where you have opted in, newsletters and promotions.
  • Google Firebase — receives your notification token and message content to deliver push notifications.
  • Hosting and infrastructure providers (GoDaddy, Cloudflare) — host and protect our website under industry-standard security.
  • Analytics — we use aggregate, non-identifying statistics to understand how our website is used.
  • Legal authorities — only where required by law, or to protect our rights, safety, or property.

4. Cookies and Similar Technologies

Our website uses cookies to keep your shopping cart and session working, remember your preferences, and measure aggregate traffic. You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the store, such as the shopping cart and checkout.

5. Data Retention

  • Account information is retained for as long as your account remains active.
  • Order and transaction records are retained for up to five (5) years for accounting, tax, and warranty purposes.
  • Support and chat messages are retained until you request their deletion.
  • Marketing preferences are retained until you unsubscribe or delete your account.

6. Your Rights and Choices

At any time, you may:

  • Access the personal information we hold about you.
  • Correct inaccurate information through your account profile or by contacting us.
  • Unsubscribe from marketing messages using the link in any marketing email or the settings in the app.
  • Request a copy of your personal data in a portable format.
  • Delete your account and associated personal data (see Section 7).

7. Account Deletion

To delete your account, please email us at admin@yangonbookshop.com from the address registered to your account, or send us a message through in-app chat. We will process your request within 30 days. For legal and accounting reasons, completed order records may be retained in anonymised form, with your name and address removed.

8. Data Security

  • All data is transmitted over encrypted connections (HTTPS / TLS 1.2 or higher).
  • Passwords are stored using strong one-way hashing — we never store or see your plain-text password.
  • Access to personal data is restricted to authorised staff who need it to serve you.

No method of transmission or storage is completely secure; however, we take all reasonable measures to protect your information.

9. Children’s Privacy

Our Services are intended for customers aged 18 and over. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will delete it.

10. International Data Transfers

Our website is hosted in the United States (GoDaddy) and served through Cloudflare’s global network. By using our Services, you consent to your information being processed in these locations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or about your personal information, please contact us:

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