Yangon Book Shop

Refund and Returns Policy

  2. Refund and Returns Policy

Last updated: 6 July 2026

At Yangon Book Shop, we want you to be completely satisfied with every purchase. This policy explains when and how you can return or exchange an item bought from our stores or through yangonbookshop.com.

1. Return & Exchange Window

You may return or exchange an eligible item within 3 (three) days of purchase. Requests made after this period cannot be accepted.

2. Condition Requirements

To be eligible for a return or exchange, the item must be:

  • In new, unused condition — exactly as you received it;
  • Free from writing, marks, folds, tears, or any other signs of use; and
  • Accompanied by valid proof of purchase (receipt or order confirmation).

3. Printing & Binding Defects

We also accept exchanges for books that have a printing or binding defect, even where this is noticed after opening. Eligible defects include:

  • Missing, torn, or detached pages;
  • Pages that are out of order or incorrectly bound;
  • Other printing errors that affect the readability of the book.

In these cases, we will exchange the book for a correct copy of the same title, subject to availability.

4. How to Request a Return or Exchange

Please bring the item, together with your proof of purchase, to either of our stores — or contact us first (see Section 6) and we will be glad to assist you. For orders delivered by courier, please contact us within the 3-day window and we will guide you through the next steps.

5. Refunds

Where an exchange or replacement is not possible for a defective item, a refund may be offered at our discretion, issued to your original payment method or in store. Please allow a few business days for any approved refund to be processed.

6. Contact Us

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